how to order in our webshop

Make an account or not?

It’s perfectly possible to order without making an account in our webshop! However, making an account is easier when you order frequently with us. You don’t always have to fill out all your details so ordering goes faster. 
You can choose a password when you register. 

How do I place an order? Where to enter my promotion code?

  • Choose the desired products in our webshop. When done shopping, navigate to the cart page. There you can enter any promotion codes (in the coupon field). Hit apply coupon so it gets applied. 
    Proceed to the checkout page to fill out your address details. Fill out the form under ‘Billing details’. These details will be used on the automatically generated invoice. If you want to ship to a different address, fill out the form after selecting ‘Ship to a different address?’. When ordering for a company, fill out the company name. You can also enter a VAT number after selecting ‘I place this order for my company’. You will get an invoice by email.
  • Choose the shipping method and payment method and you can proceed to the payment page, handled by our partner Mollie. This is a professional online platform where payments are handled secure. The transaction is safely processed in an encrypted environment. 
  • Once your order is paid, you will get a confirmation page and confirmation email.
  • You can see your order history from your account dashboard

IMPORTANT: You cannot see your order status or follow your parcel from your account dashboard. To follow your parcel, you will get an email, sent by our Sendcloud service. Information on shipping follows on this page. 

SENDING and delivery, EXPLAINED

When you order food in our webshop, you have multiple ways of receiving it:

Delivery in Belgium

We send your order with Bpost 24hr service, in a cooled and insulated box. Your order will be prepared and sent on Wednesdays, to receive the day after. To avoid that, in case of delays, your parcel gets stuck in a warehouse depot during the weekend, we don’t ship on Thursday/Friday. 
You can follow your parcel once it is registered with Bpost, who handles the delivery. (you will get a track & trace code). Please make sure to receive your parcel as soon as possible, as the foods stay fresh maximum 48 hours. 

SHIPPING COSTS: 

  • 0 – 30 euro: 15 euro shipping fee
  • 30 – 50 euro: 12 euro shipping fee
  • 50 – 99 euro: 9,90 euro shipping fee
  • From 99 euro: FREE shipping

Delivery in Brussels

We deliver in Brussels on Wednesday afternoon. (between 14 – 18h.) We deliver in all 19 Brussels communes. For Uccle: choose the Belgium option. (due to the location of Uccle it’s more time-consuming to deliver there. Hence, it’s more expensive) We expect you to be home to receive your order. You get FREE delivery from 59€ order value.

Pick up in Brussels, or choose in our corner shop

You can also come to pick up your order at our atelier: Rue Achille Detienne 6, 1030 Schaerbeek. As a bonus, you receive a 5% discount! You can select the pick-up day in the check-out process. Find the opening hours on our contact page. It’s also possible to drop by and choose the products from our fridge. (we have a small corner shop) In busy times some products might be sold out though. 

RECYCOLD ICEPACKS 

We include frozen gelpacks to keep your foods fresh & cool. HOW TO RECYCLE? The Recycold cool packs contain a 100% organic cooling gel that you can rinse with water in the sink or simply empty in the garden or organic waste. The cool pack with gel can be disposed of with the residual waste. The empty / dirty packaging without gel must also be disposed of with the residual waste.

Recycold

ENVIRONMENTAL POLICY

MORE QUESTIONS? 

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Send us your questions about products, deliveries, allergies, payments and general enquiries.