HOW CAN I PLACE AN ORDER?

SENDING and delivery, EXPLAINED

Delivery in all Belgium: We send your order with Bpost 24hr service. Your order will be prepared and sent on Wednesday to avoid that, in case of delays, your parcel gets stuck in a warehouse depot during the weekend. Shipping costs (see section below in this page) include the sending costs + an insulated box with cooling elements, to keep your foods fresh for at least 24 hours (or more, depending on weather conditions).

Delivery in Brussels: If you are from Brussels, you can choose this option. We deliver personally in Brussels area twice a week, on Wednesday afternoon and Saturday morning. Of course, if you opt for this method we expect you to be home to receive your order. The minimum order for free delivery is 45€. If you chose this delivery method, please tell us in the comment section on the checkout page which day did you chose (between Wednesday and Saturday). 

Pick up in Brussels: If you prefer to skip the packaging involved in the shipping, you can always come to pick up your order at our address: Rue Verbist 6, 1210 Brussels. Opening hours are: Wed-Fri (11h-19h) Sat (10h-14h). If you chose to come and pick-up your order, please tell us in the comment section on the checkout page which day did you chose (between Wednesday, Thursday, Friday and Saturday). Please consider it might take a few days before your order it is processed. 

Pick-up point in Belgian cities: (Antwerp/Ghent/Leuven/Mechelen/Bruges/…)
Every week on thursday we provide a pick-up point in two different cities. In this way you can save money on sending costs. The pick-up point is usually a parking and is usually between 17-18pm. Please follow us on social media and news updates through email to know the latest info regarding this.

RETURN THE ICEPACKS 

We include frozen gelpacks to keep your foods fresh & cool. We can reuse them, so for each gelpack you return, you receive 50 eurocent.

gelpack vb

OUR COSTS, EXPLAINED

ENVIRONMENTAL POLICY

MORE QUESTIONS? 

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