achille detienne

NEW ADDRESS

Rue Achille Detienne 6, 1030 Schaarbeek. (pick-ups & shop)

hello@veganbutcher.be

Opening hours

Wed 11.00 – 18.30
Thu 11.00 – 18.30
Fri 11.00 – 18.30
Sat 11.00 – 13.30

Deliveries in Brussels

Wed 14.00 – 18.00

0483 65 67 76 (FR/ENG)

0497 13 28 60 (NL/ENG)

FREQUENTLY ASKED QUESTIONS

Please, before sending us a message verify if your question is already answered here 🙂

Q1

We run a webshop, so you can order here on this website. We have a small express shop at the atelier where we produce our foods. You can drop by during the opening hours to buy spontaneously. Beware however that some products might not be in stock. If you want to be sure to get what you want, order through the webshop. 

We send parcels on Wednesday’s with Bpost 24hr service. Delivery takes maximum 24h under normal circumstances, so you can expect to receive your order on Thursday.
Unfortunately, we don’t have control over your order as soon the parcel is in the hands of the transport company. Delays can occur due to capacity issues or unforeseen circumstances. We package the food in a way to guarantee an optimal freshness for minimum 48hrs, sometimes more depending on the outside weather conditions and temperatures. We also avoid shipping too close to the weekends to avoid that parcels are stuck in a warehouse for days.

You will get status updates concerning your package. Please refer to the tracking link to see the status of your parcel.
If you’re not home, Bpost will leave your parcel at the closest pickup point for later retrieval.
It’s up to our clients to quickly retrieve the parcel. The cooled temperature of the goods can only be guaranteed during the first 48 hrs of transport.

You can find recommended cooking instructions for each product in the webshop.

You can find the allergens and ingredients for each product in the webshop. If you have a severe allergy and you want to make extra sure, do not hesitate to reach us via the contact form, we’ll be glad to help you!

Feel free to ask us your questions