HOW TO ORDER IN OUR WEBSHOP

Make an account or not?

It’s perfectly possible to order without making an account in our webshop! However, making an account is easier when you order frequently with us. You don’t always have to fill out all your details so ordering goes faster.
You can choose a password when you register.

How do I place an order? Where to enter my promotion code?

Choose the desired products in our webshop. When done shopping, navigate to the cart page. There you can enter any promotion codes (in the coupon field). Hit apply coupon to get the reduction.
Proceed to the checkout page to fill out your address details. Fill out the form under ‘Billing details’. These details will be used on the automatically generated invoice. If you want to ship to a different address, fill out the form after selecting ‘Ship to a different address?’. When ordering for a company, fill out the company name. You can also enter a VAT number after selecting ‘I place this order for my company’. You will get an invoice by email.
Choose the shipping method and payment method and you can proceed to the payment page, handled by our partner Mollie. This is a professional online platform where payments are handled secure. The transaction is safely processed in an encrypted environment.
Once your order is paid, you will get a confirmation page and confirmation email.
You can see your order history from your account dashboard.

IMPORTANT: You cannot see your order status or follow your parcel from your account dashboard. To follow your parcel, you will get an email, sent by our Sendcloud service. Information on shipping follows on this page.

SENDING AND DELIVERY, EXPLAINED

When you order food in our webshop, you have multiple ways of receiving it:

Delivery in Belgium

We send your order with Bpost 24hr service, in a cooled and insulated box. Your order will be prepared and sent on Wednesdays, to receive the day after. This is to avoid that, in case of delays, your parcel gets stuck in a warehouse depot during the weekend, we don’t ship on Thursday/Friday.
You can follow your parcel once it is registered with Bpost, who handles the delivery. (you will get a track & trace code). Please make sure to receive your parcel as soon as possible, as the foods stay fresh maximum 48 hours.

SHIPPING COSTS:

0 – 40 euro: 15 euro shipping fee
40 – 70 euro: 12 euro shipping fee
70 – 129 euro: 9,90 euro shipping fee
From 129 euro: FREE shipping

Delivery in Brussels

We deliver in Brussels on Wednesday afternoon. (between 14 – 18h.) The cost is €7 per delivery. We deliver in all 19 Brussels communes. For Uccle: choose the Belgium option. (due to the location of Uccle it’s more time-consuming to deliver there. Hence, it’s more expensive) We expect you to be home to receive your order. You get FREE delivery in Brussels from 69€ order value.

Pick up in Brussels + buy products on the spot

You can also come to pick up your order at our atelier: Rue Achille Detienne 6, 1030 Schaerbeek. As a bonus, you receive a 5% discount! You can select the pick-up day in the check-out process. Find the opening hours on our contact page. It’s also possible to drop by and choose the products from our fridge. (we have a small corner shop) In busy times some products might be sold out though.

Does the food stay chilled when shipped with Bpost? (in a cooled parcel)

Same Day Delivery (green dotted line – 12 hours):
After 12 hours, the temperature is still well below freezing. The contents remain deeply chilled, making this scenario perfect for daily deliveries of perishable or chilled products.

Next Day Delivery (purple dotted line – 24 hours):
Even after 24 hours, the gel pack remains below 0°C. This makes this configuration also very
Temperatuur gelpack (in EPS doos)
suitable for shipments with next-day delivery – without the risk of breaking the cold chain.

Frozen for up to 30 hours:
The temperature remains below 0°C for about 30 hours. After that, the box warms up slowly, but remains within the safe cooling range (below 8°C) for up to 48 hours.

ENVIRONMENTAL POLICY

PLASTIC USE

Plastic use is a real issue, and at The Vegan Butcher we work hard to reduce it wherever we can. Still, to guarantee freshness and food safety, plastic is sometimes the only viable option — especially for our vegan meats, which are vacuum-sealed to keep them fresh longer and prevent unnecessary food waste. Whenever an alternative is possible, we choose it.

FOOD WASTE

At The Vegan Butcher’s atelier we make small batches of handmade products. We buy the fresh ingredients just in order to make the necessary food for that week. Because of that, at this time we can safely and proudly say we don’t have minimal food waste. Wasting food is wrong on so many levels and we will never state it strong enough.

LOCAL PRODUCTION

We aim to use as many seasonal and local ingredients as possible — they simply taste better and have a lower environmental impact. Since we produce everything in Brussels and ship only within Belgium, supporting the local economy is a core part of what we stand for.

WE GOT YOU COVERED.

Send us your questions about products, deliveries, allergies, payments and general enquiries.