HOW TO ORDER IN OUR WEBSHOP
Make an account or not?
It’s perfectly possible to order without making an account in our webshop! However, making an account is easier when you order frequently with us. You don’t always have to fill out all your details so ordering goes faster.
You can choose a password when you register.
How do I place an order? Where to enter my promotion code?
- Choose the desired products in our webshop. When done shopping, navigate to the cart page. There you can enter any promotion codes (in the coupon field). Hit apply coupon so it gets applied.
Proceed to the checkout page to fill out your address details. Fill out the form under ‘Billing details’. These details will be used on the automatically generated invoice. If you want to ship to a different address, fill out the form after selecting ‘Ship to a different address?’. When ordering for a company, fill out the company name. You can also enter a VAT number after selecting ‘I place this order for my company’. You will get an invoice by email. - Choose the shipping method and payment method and you can proceed to the payment page, handled by our partner Mollie. This is a professional online platform where payments are handled secure. The transaction is safely processed in an encrypted environment.
- Once your order is paid, you will get a confirmation page and confirmation email.
- You can see your order history from your account dashboard.
IMPORTANT: You cannot see your order status or follow your parcel from your account dashboard. To follow your parcel, you will get an email, sent by our Sendcloud service. Information on shipping follows on this page.
SENDING AND DELIVERY, EXPLAINED
When you order food in our webshop, you have multiple ways of receiving it:
Delivery in Belgium
We send your order with Bpost 24hr service, in a cooled and insulated box. Your order will be prepared and sent on Wednesdays, to receive the day after. To avoid that, in case of delays, your parcel gets stuck in a warehouse depot during the weekend, we don’t ship on Thursday/Friday.
You can follow your parcel once it is registered with Bpost, who handles the delivery. (you will get a track & trace code). Please make sure to receive your parcel as soon as possible, as the foods stay fresh maximum 48 hours.
SHIPPING COSTS:
- 0 – 40 euro: 15 euro shipping fee
- 40 – 70 euro: 12 euro shipping fee
- 70 – 129 euro: 9,90 euro shipping fee
- From 129 euro: FREE shipping
Delivery in Brussels
We deliver in Brussels on Wednesday afternoon. (between 14 – 18h.) The cost is €7 per delivery. We deliver in all 19 Brussels communes. For Uccle: choose the Belgium option. (due to the location of Uccle it’s more time-consuming to deliver there. Hence, it’s more expensive) We expect you to be home to receive your order. You get FREE delivery in Brussels from 69€ order value.
Pick up in Brussels, or choose in our corner shop
You can also come to pick up your order at our atelier: Rue Achille Detienne 6, 1030 Schaerbeek. As a bonus, you receive a 5% discount! You can select the pick-up day in the check-out process. Find the opening hours on our contact page. It’s also possible to drop by and choose the products from our fridge. (we have a small corner shop) In busy times some products might be sold out though.
RECYCOLD ICEPACKS
We include frozen gelpacks to keep your foods fresh & cool. HOW TO RECYCLE? The Recycold cool packs contain a 100% organic cooling gel that you can rinse with water in the sink or simply empty in the garden or organic waste. The cool pack with gel can be disposed of with the residual waste. The empty / dirty packaging without gel must also be disposed of with the residual waste.
ENVIRONMENTAL POLICY
PLASTIC USE
The use of plastics is definitely a problem in our society and at the VB we are set to reduce as much as possible the amount of plastics involved in the production of our foods. However, because our goal is to deliver fresh food in a safe way, plastics is sometimes the only choice currently on the market. This is the case for our vegan meats, which are often vacuumed in plastic to keep them fresh for a longer time, avoiding useless food-waste. For majority of the other preparations we produce, we prefer compostable packaging and we always keep an eye open for new innovative packaging that is not harmful to the planet.
FOOD WASTE
At The Vegan Butcher’s atelier we make small batches of handmade products. We buy our ingredients just in order to make the necessary food for that week. Because of that, at this time we can safely and proudly say we don’t have any food waste. This, together with an overall higher quality of our ingredients compared to the average standard, results in a production process which is less cost-effective and a product which is slightly more expensive compared to industrial ones. Wasting food is wrong on so many levels and we will never state it strong enough.
LOCAL PRODUCTION
We strive to use as many seasonal and local ingredients as we can, for several reasons. First: They taste better! Second: Their impact on the environment is less. We produce in Brussels, Belgium and, for the time being, we only ship within the country. We value greatly the local economy and we think we should all support it.
MORE QUESTIONS?
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Send us your questions about products, deliveries, allergies, payments and general enquiries.
